Overview
Our refund and returns policy lasts 14 days and only applies to incorrect or damaged orders. If 14 days have passed since your purchase, we can’t offer you a full refund. We don’t offer exchanges on merchandise orders.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For hygiene purposes, please note that items of clothing are exempt from being returned. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are considered:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Delivery
We use a print-on-demand order fulfilment company to fulfil our merchandise orders. Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[COVID-19] When will I get my order?
Our fulfilment times for all merchandise orders may be longer than usual and may continue to increase if there is any disruption due to COVID-19. We may see delays in our supply chain, including distributors and shipping carriers if the entire industry grapples with COVID-19 related challenges once again. It maybe difficult to predict the shipping times if there is further disruption due to COVID-19.
Where will my order be shipped from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at contact@mrsmummyphd.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@mrsmummyphd.com.
I received an incorrect/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@mrsmummyphd.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t routinely offer returns on our merchandise orders, but if there’s something wrong with your order, please let us know by contacting us at contact@mrsmummyphd.com.
Do you offer refunds or exchanges?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@mrsmummyphd.com with photos of incorrect/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don’t offer exchanges on merchandise orders. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at contact@mrsmummyphd.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll issue a refund!
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mrsmummyphd.com.
Sale items
Only regular priced items may be refunded. Sale items are not eligible for refunds.
Exchanges
We do not offer exchanges.
Shipping returns
To return your product, you should mail your product to: Mrs Mummy PhD Ltd, 124 City Road, London, EC1V 2NX.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your return to reach us may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@mrsmummyphd.com for questions related to refunds and returns.
Last updated: 28th November 2024
